Methmine™ VPN — Refund and Cancellation Policy

Last updated: October 15, 2026

This policy is part of the Methmine VPN Product Schedule and sets out its payment and refund terms (Company Terms 5.1). Our commitments here are in addition to any rights the law of your country gives you (Company Terms 5.3).

1. Cancelling

1.1. You can cancel your subscription at any time, in the place you subscribed: in our Telegram bot @MethmineVpnBot; in your Apple ID or Google Play subscription settings; on the billing page we give you for other payment providers; or by writing to contact@methmine.com (subject "Refund request") from your account.

1.2. Cancellation stops the next automatic renewal. You keep access until the end of the period you have already paid for. Deleting the app or your account does not by itself cancel a subscription bought through an app store.

2. Our general rule

2.1. Subscription fees are paid in advance. Except as stated in this policy or required by law, payments are non-refundable, and we do not give refunds or credits for partly used periods, unused time or unused data.

3. When we refund

We refund the amount described below, to the original payment method where possible, in these cases:

3.1. Billing errors. If you were charged twice, charged the wrong amount, or charged after you cancelled in time: the incorrect amount.

3.2. The Service does not work for you because of us. If the Service does not work for you at all because of a problem on our side, you contacted support within 14 days after the charge, and we could not fix the problem within a reasonable time: the charge for the current period. This does not cover blocking or interference by your network operator or government, or problems with third-party websites and services (see section 4 of the Product Schedule), but tell us about them anyway: we often can help.

3.3. Changes and termination by us. In the cases in the Product Schedule (sections 11.2, 12.2 and 12.3) and Company Terms 7.2 and 8.4: the unused part of the period you paid for, as those sections describe.

3.4. The EU, EEA, UK and Switzerland: right of withdrawal. See section 4.

4. Right of withdrawal (consumers in the EU, the EEA, the UK and Switzerland)

4.1. If you are a consumer in the EU, the EEA, the UK or Switzerland and you buy a subscription from us directly (not through an app store), you have the right to withdraw from the contract within 14 days without giving any reason. The period runs from the day the contract is concluded.

4.2. Immediate start. At checkout we ask whether you want the Service to start immediately, during the withdrawal period. If you ask for that and then withdraw, you pay for the Service provided until you told us you were withdrawing, in proportion to the whole period, and we refund the rest. Once the paid period has been fully provided, the right of withdrawal ends.

4.3. How to withdraw. Tell us clearly that you are withdrawing, for example by writing to contact@methmine.com (subject "Refund request") or in our Telegram bot. You may use the model form below, but you do not have to. It is enough to send your message before the 14 days end.

4.4. Refund. We refund all payments received from you for the contract, less the proportionate amount under 4.2, without undue delay and at the latest within 14 days after we receive your withdrawal, using the same payment method you used unless you expressly agree otherwise. You will not pay any fees for the refund.

4.5. Renewals. The right of withdrawal applies to the contract you conclude when you first subscribe, and to any new contract (for example, when you switch to a different plan), not to the automatic renewal of an existing subscription.

Model withdrawal form (complete and return it only if you wish to withdraw from the contract)

To: METHMINE LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA, contact@methmine.com

I hereby give notice that I withdraw from my contract for the provision of the following service: Methmine VPN subscription ____

Ordered on ____ / received on ____

Name of consumer ____

Account identifier (for example your Telegram username) ____

Signature of consumer (only if this form is sent on paper) ____

Date ____

5. App Store and Google Play purchases

5.1. If you bought your subscription through Apple's App Store or Google Play, Apple or Google processed your payment, and only they can refund it, under their own refund policies. We cannot issue refunds for those purchases. You can request a refund from Apple at reportaproblem.apple.com and from Google in your Google Play order history.

6. Free trials

6.1. Free trials cost nothing, so there is nothing to refund. If a trial turns into a paid subscription automatically (for example in an app store), cancel before the trial ends to avoid being charged; the price, date and how to cancel are shown before you start the trial.

7. Chargebacks and payment disputes

7.1. If something is wrong with a charge, please contact us first: most problems are solved faster that way.

7.2. If you open a chargeback or payment dispute, we may suspend your account while it is open, provide the payment provider with the information needed to respond to it, and close your account if the charge is found to have been authorized (Product Schedule 9.7). Opening a dispute does not affect any right the law gives you.

8. How refunds are paid

8.1. We refund to the original payment method where possible, in the currency you paid. Where that is not possible (for example, if the payment method has been closed or the payment was made by a means that cannot receive refunds), we refund by another method we agree with you. Payments made through Telegram are refunded by the means Telegram makes available for that payment. Your bank or provider may take additional days to show the refund. Except where the law requires otherwise, we do not cover exchange-rate differences or fees charged by your bank.

8.2. We may decline a refund that is not required by law where we reasonably believe the request is abusive, for example repeated purchases followed by refund requests.

9. Contact

To request a refund: contact@methmine.com, subject "Refund request", or our support bot @methminesupportbot. Please include the date of the charge, the amount and how you paid.

METHMINE LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA.

This policy is written in English, and the English version is binding. Translations are for convenience.

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